The Ascent Group, Inc.

Meter Reading Profiles and Best Practices 2010

Seventh Edition

This report delivers the results of our research on utility meter reading practices and technologies. The Ascent Group conducted research during the second quarter of 2010 to better understand how utilities are optimizing practices and utilizing technology to improve meter reading efficiency and effectiveness while reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked utilities to provide their plans moving forward as well as lessons learned along the way.

This report profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants.

The report also profiles meter reading technologies in place within these utilities, provide an analysis of strategies and approaches, including the transition to Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies, prepaid metering, and other technologies to improve efficiency and effectiveness. Finally, we will explore the successes achieved.

List of Exhibits from this Report

Download a Research Summary from the report

Benchmark Your Meter Reading Performance