The Ascent Group, Inc.

Improving Field Services 2010

This report will deliver the results of our research on field service practices and technologies. This is third annual study of field services conducted by the Ascent Group.

Research was conducted during the fourth quarter of 2009 to better understand how companies are improving practices and optimizing technology to increase field service efficiency and effectiveness and reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked companies to provide their plans moving forward as well as lessons learned along the way. Companies participating in the research included:

Chesterfield County Utilities

Orange County Utilities

City of San Marcos

City of Denton Texas

College Station Utilities

DTE Energy

Tucson Water

Fort Worth Water

Idaho Power

Washington Gas

Georgia Power

Southern California Edison

 

This report will also profile participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved.

Published: January 2010

List of Exhibits from this Report

Download a summary of research results from the study

Benchmark your field services practices