The Ascent Group, Inc.

Billing and Payment Profiles & Best Practices 2009

Fifth Annual Study

This 226-page color report delivers the results of our research on billing and payment practices and technologies. This is the fifth annual study of billing and payment options conducted by the Ascent Group.

Research was conducted during the third quarter of 2009 to better understand how companies are improving practices and optimizing technology to increase billing and payment efficiency and effectiveness and reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked companies to provide their plans moving forward as well as lessons learned along the way. Companies participating in the report include:

City of Clearwater Florida

Consolidated Edision

Kansas City Power & Light

City of Denton Texas

Liberty Mutual

MidAmerican Energy

Tucson Water

SMUD

Truckee Meadows Water

Washington Gas

Consumers Energy

City of Huntsville Texas

 

This report also profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved.

View analysis and exhibit list from the report

Download a summary of research results from the study

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